Terms

By visiting this website or placing an order, you agree to follow these Terms & Conditions and any additional policies shown on the site. If you do not agree with these terms, please do not use the website.

This website and its products are intended only for customers who are at least 21 years old. By using the website, creating an account, or placing an order, you confirm that you are 21+ and legally permitted to purchase the products offered in your location.

We work to keep product names, descriptions, images, pricing, availability, lab information, and other details accurate. However, mistakes can happen. We may correct errors, update product information, change pricing, or cancel orders affected by inaccurate information.

Product effects and experiences may vary by customer. Information on this website is not medical advice.

Submitting an order does not guarantee acceptance. Orders may be reviewed, refused, cancelled, or limited for reasons including inventory issues, age or identity verification, payment issues, suspected fraud, shipping restrictions, or compliance requirements.

You agree to provide accurate billing, shipping, and contact details. Payment must be authorized before an order is processed. If a payment is declined, reversed, disputed, or flagged for review, the order may be delayed or cancelled.

Shipping is available only where permitted and serviceable. Delivery times are estimates and may be affected by order volume, carrier delays, weather, address issues, verification requirements, or other factors outside our control. Tracking information will be provided when available.

Return and refund eligibility is handled according to our Shipping & Return Policy. Some products may be final sale once shipped or opened. If there is an issue with your order, contact support as soon as possible with your order number and clear photos when relevant.

You may not use this website for unlawful activity, fraudulent purchases, resale without authorization, interference with store operations, scraping, spam, abuse, or attempts to bypass age, identity, payment, shipping, or compliance checks.

We may update these Terms & Conditions from time to time. The updated version will apply once posted on the website. Please review this page regularly for changes.

For questions about these Terms & Conditions, contact OZPlug support through the contact details provided on the website.